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TalkTalk is trying and failing to mend its broken customer relationships following the recent mega breach, in one case offering an individual who had £3,500 stolen from his personal bank account £30.20 as a “good will gesture [and] final settlement” by way of compensation when he tried to get out of his contract.
Ian Rimmington, based in Ossett, West Yorkshire, told The Register £3,500 had disappeared from his account on Friday, 23 October. This was two days after the telco had been hacked and hours after it claims it had informed banks that punters’ personal information had been compromised.
The Register has constructed a timeline analysing TalkTalk’s incident management response,  seemingly specifically to avoid admitting any liability in cases in which customers have suffered financial losses following from the breach.


Source: New feed